Exchanges & returns

How do I return my products?

You have 14 days to return the shoes from the date of delivery. Pack them in the original packaging along with the properly completed return form attached to the shipment. Do not use the shoe packaging as a package - do not tape it or damage.

Pay particular attention to the correct entering of the bank account number, if the payment was a traditional transfer. Payments made as soon as the package arrives, we will refund the appropriate amount to your account as soon as possible, but please be patient as we have 14 days to do so.

Do you want to exchange your shoes?

If you want to replace the goods, place a new order and return the previous one. Children’s shoes available in our store sell quickly and we cannot guarantee that the model will be available when you want to replace it. Pack the shoes in the original packaging and send them to us along with the properly completed return form and the receipt.

What address should I send the package to?

A return address is the our company address:

BOSA STÓPKA, 
ul. Zawiszy Czarnego 22, 44-100 Gliwice
email: sklep@bosastopka.pl
phone: +48535315019